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As the world's leading electronic PCB manufacturing and assembly service provider, we receive many order requests and inquiries from customers around the world every day. In order to respond to customer questions in a timely manner, we have listed all possible questions and answers as follows:

Order&Payment FAQ

Q: 1.How to place an order online,could you show me step by step?

Step 1: Register:get a PCBAsail account

Step 2: Login:

Step 3: Click the "Instant quote" option on the home page,set the parameter specification of your PCBs,Click “Calculate”and "Add to cart." 

Step 4: Click "Check out" option.

Step 5: Upload your PCB files.

Step 6: After you have placed your order, During this period,your production files would be evaluated by our engineer team,and the suggestion would be forwarded to you via email by your sales representative.you can track its progress online or check the status of evaluation with your sales representative any time.

Q: 2.How can I place an repeat order?

Click "My account" > "Order history" > "Display order detail" and select the "Reorder" button,you can choose the item you need to repeat it

Q: 3.What payment methods are available?

You can pay via PayPal/Western Union/ Wire Transfer, as well as Credit card(only when your credit card is bind to your Paypal account)

Q: 4.Can I order offline if I have no time to order online?

Yes,of course,our sales representative will get in touch with you to deal with your order requests.

They’ll offer you one-to-one service,just send all your requests to their email.they will deal with it ASAP.

Q: 5.Can I stop the production when I found the mistake in my design?

Once you find the mistake in your design,turn to your representative to stop the production right now.if it’s in time,we can stop it and re-produce without extra costs.it depends on what stage of production it is

PCB FAQ:

Q: 1.What kind of PCB file format can you accept for production?

We use Gerber file RS-274X format for production as default,but also PROTEL,EAGLE, PROTEL DXP, CAM350, ODB+(.TGZ) are acceptable.

Q: 2.What are standard PCB process?

As a default,we deal with PCB to be FR4,1.6mm,Green solder mask,White silkscreen,1oz copper thickness,5mm process edge for both sides with mark point.

Q: 3.Can you rush my orders,and how charge for it?

Yes, PCBAsail provides PCB express service, with 24-hour, 48-hour and 72-hour expedited options. You can check the corresponding fees on the PCB page

Q: 4.Can I make only 1 PCB board?

Of course,no MOQ, but there is a minimum charge within 0.2 square meters, which means if  the PCB area is within 0.2 square meters, the cost is the same

Q: 5.Will you keep our files confidential when I share it for a quote?

We respect customer's copyright and will never share these files with any other 3rd parties,and we will sign NDA with you if necessary

PCB Assembly FAQ

Q: 1.What services can you do for me?

We provide turnkey PCB and PCB assembly solution including PCB fabrication,Electronic Parts Sourcing, SMT/DIP assembly, Cable assembly,Firmware loading,Functional Tests.we also help to do plastic&metal injection and finished product assembly.

Q: 2.What files/information are required for production?

1)PCB files,Read-me files(material,PCB thickness,Copper thickness,Surface finish,Color of Solder mask and silkscreen,Stackup,Impedance)

2)BOM List(xls/csv):Ref. Designators,value,package,or full part number.

3)Pick and Place file,assembly drawings

Q: 3.How fast can you finish my PCB assembly orders?

1) For 2-4layer PCBA prototyping(small batch),if the stock of all parts are available in domestic ,we can finish it around 7days.if the stock of all parts are available out of China(it usually takes around 2weeks to get it),the fast lead time is around 15days

2) For mass production,it depends,we need to evaluate it to get you precise lead time.

Q: 4.How do you deal with quality compliant?

When you find some defective PCBs after receiving the board, you can contact our sales representatives immediately, we will provide the best solution within 1 hours to ensure that your project continues and minimize your losses 

Once the issues are confirmed that it’s our fault , we will bear all repair costs and round-trip shipping costs, and provide certain compensation

Q: 5.How do you control the quality of PCB assembly?

PCB:We will check and confirm the files with you before production,in case of any mistake,and 100% tests for every single PCB

BOM parts:All parts we used are based on offer(which are acknowledged by customers during quotation,the brand,full part number are speculated),all our parts are ordered from reputable agents like DigiKey and Mouser,our quality control department also check all parts before assembly

SMT/DIP assembly:Our PCB assembly process is strictly controlled under ISO14001 and IPC-A600/IPC-A610 standards,all PCBs are Compliant with RoHS

For mass PCBA orders,we will make first sample and show you clear PCB photos to check,and assembly the rest after your confirmation.

Q1:Can I send bare PCB and the parts by myself and assembly it in your factory ?

Yes,it’s no problem,we provide multiple types of cooperation,

1)Turnkey service(full pcb assembled including parts sourcing)

2)Consigned service(parts sourcing by yourself)

3)Combo service(you supply some,we do the rest)

If you can get bare PCB and parts at cheaper price,we can also only do assembly for you.

Shipping&Delivery FAQ

Q: 1.How do you pack and ship the goods for me?

Packaging: The inner packaging uses electrostatic bags, bubble bags, pearl cotton, partitions, etc. to achieve multi-layer protection. The outer packaging uses standard export cartons and packed with tape for shipment.

Shipping: Small parcels are shipped via DHL, UPS, Fedex, TNT..., bulk goods are shipped by air and sea, or the customer can specify a freight forwarder.

Q: 2.Can I ship the boards by my own DHL account/forwarder?

Yes,if you have account for shipping,you can place order to pickup from our factory.or we can also ship the goods to your forwarder for shipping.

Q: 3.What is the expected lead time for PCB orders?

A:it depends on the quantity and layer count,if you need it urgently,we can rush the order for you.

Q: 4.What is the expected lead time for a PCBA order?

A:The standard lead time for PCBA orders is 15-18days.it depends on the lead time of component we ordered for you,if there’re few parts ordered out of China, the lead time would be longer